Refund & Returns Policy

Overview

At DM Organic Mart, we value customer satisfaction and strive to deliver high-quality natural products. Due to the nature of food and consumable items, our refund and return policies are designed to ensure safety, hygiene, and fairness for all customers.

Eligibility for Returns

Returns are accepted only under the following conditions:

• The product received is damaged, leaking, or defective

• The product received is incorrect or different from what was ordered

• The issue is reported within 48 hours of delivery

📸 Unboxing video or clear images may be required for verification.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used food products

• Products damaged due to improper handling after delivery

• Items returned without original packaging

• Products reported after the allowed time window

Refund Process

• Once your request is approved, the refund will be processed within 7–10 business days

• Refunds will be made to the original payment method

• Shipping charges (if any) are non-refundable

Replacement Policy

In cases of damaged or incorrect products, we may offer a replacement instead of a refund, subject to stock availability.

How to Request a Refund or Return

To initiate a return or refund request, please contact us with the following details:

• Order ID

• Product name

• Issue description

• Photos or unboxing video (if applicable)

📧 Email: dmorganicmart@gmail.com
📞 Phone: 8943270071 / 9526700333

Cancellations

• Orders can be cancelled only before shipment

• Once the order is dispatched, cancellation is not possible

Policy Updates

DM Organic Mart reserves the right to modify this policy at any time. Changes will be updated on this page without prior notice.

Final Note

We encourage customers to read product descriptions carefully before placing an order. For any questions, our support team is always ready to assist you.